• Use the code 'EXOSOL20' at the checkout to get 20% off your Antibacterial Phone Case and Screen Protector!

QUESTIONS

FREQUENTLY ASKED

Exosol offers free shipping Australia-wide on all our products. We hate it when we get excited about buying something at an affordable price, only to be stung at the checkout.

Exosol ensures that your order will be packed and dispatched within 24 hours of it being placed, guaranteeing that you will receive your products as early as possible.

As we pack and dispatch your order within 24 hours of it being placed, your orders will be at your doorstep as fast as Australia Post can ride their new tricycles.

At Exosol, we understand that sometimes you can change your mind, which is why we offer a 14-day change of mind returns policy! If you wish to return the item within 14 days of its purchase date, send us an e-mail at contactus@exosol.co and we will help run you through the change of mind returns policy as outlined in our E-Commerce Terms and Conditions.

At Exosol, not only are our products checked vigorously post-manufacture, but they also undergo a secondary quality control check right before they’re packed in the box, so it is almost impossible for you to receive a faulty product. However, if you believe that your product is faulty, send us an e-mail at contactus@exosol.co and be sure to include your receipt and a picture of your product. We will help run you through the faulty returns policy as outlined in our E-Commerce Terms and Conditions.

Unfortunately, once orders are processed, they immediately begin the secure checkout procedure and are sometimes packed instantly. If you would like to change your order, send us an e-mail at contactus@exosol.co and we can chat about the best way to alter your order for you.

As soon as your order is placed, you will receive an e-mail from us with a receipt for your purchase, as well as a separate e-mail that will guide you through your official account setup.

Yes! Both the EXO-CASE and the EXO-GLASS kill over 99.9% of germs*. We have had both products rigorously tested by the SGS - a world-leader in international certification and verification. You can even view our test reports upon request!
Despite this however, we cannot stress enough that our products are not intended as a substitute for good hygiene. We highly recommend washing your hands thoroughly with soap and water.

*such as Escherichia coli and Staphylococcus aureus.

The core function of any mobile phone case and screen protector is to shield your phone. Despite the EXO-CASE and EXO-GLASS being antibacterial, we did not want to compromise on the strength of our products. That is why our EXO-CASE is built using advanced polycarbonate, and our EXO-GLASS is built using 9H scratch and shatter resistant tempered glass. So yes, they’re really tough, but please be careful.

Our EXO-CASE and EXO-GLASS are made with high-quality materials, not just regular plastics, so we are pretty confident that none of our products will discolour over time. Despite this, we cannot guarantee that our products will not discolour when exposed to frequent or extreme conditions/stimuli such as dyes, coloured materials, and overexposure to sunlight.

We are always looking to grow and expand! If you would like to become one of our trusted retailers, please send us an e-mail at contactus@exosol.co and we can work with you to set up a trade or distribution agreement. If this process is not undertaken, then unfortunately it is against our E-Commerce Terms and Conditions policy for you to sell our products.

That’s awesome! We would love to help you with any questions that you may have. Send us an e-mail at contactus@exosol.co and we will get back to you as soon as possible!